Anyone who travels through Melbourne Airport regularly has probably noticed the same thing lately — arrivals feel more chaotic than they used to.
People stepping outside Terminal 2 with luggage in one hand and phones in the other, trying to work out where their rideshare driver is parked. Cars circling pickup zones. Drivers are cancelling unexpectedly. Long waits after midnight flights. Confused tourists are standing near the wrong collection areas while airport traffic builds behind them.